Question 1

How far in advance should I place an order request?

Accepted Answer

Great question! The answer- it depends on the time of year! Generally speaking, I like to say the more notice, the better! I typically book out 4-5 weeks in advance, but please don't hesitate to reach out with an order request with less notice.  Depending on the number and complexity of the cookies you are looking for, I may still be able to accomodate your order!

Question 2

How do I request an order?

Accepted Answer

Head on over to the "Place an Order" tab and fill out the attached form.  A 50% deposit is required to secure your order. Your order will be secured after I have contacted you confirming availability and after I have received your 50% deposit.

Question 3

What does the order process look like?

Accepted Answer

Head on over to the "Place an Order" tab and fill out the attached form.  I will be in touch with you within 1-3 business days to discuss availability.  A 50% deposit is required to secure your order on my calendar.  Once your order is secured, we will discuss your vision and design details and I will prepare a sketch for you to approve design, colors, etc.

Question 4

Is there an order minimum?

Accepted Answer

I have a one dozen minimum per order.

Question 5

How long do your cookies stay fresh?

Accepted Answer

Each cookie is individually heat sealed for maximum freshness and should ideally be enjoyed within 2 weeks.  Want to save them for longer than 2 weeks? No problem! Throw those heat sealed cookies into an air-tight, freezer-safe container and pop them into the freezer for up to 2 months.  When ready to enjoy, let the cookies come to room temp inside the container prior to opening the lid!

Question 6

Should I be aware of any food allergies?

Accepted Answer

My sugar cookies contain allergens such as gluten, eggs, and almond extract.

I operate as a cottage food bakery which means that my cookies are produced and baked out of my home kitchen that is regularly cleaned, but not subject to state licensure or inspection.  Allergens including gluten, dairy, eggs, tree nuts, peanuts, soy, and shellfish are regularly used in my kitchen meaning that I cannot guarantee that there will be no cross contamination.

Question 7

What is your payment and cancellation policy?

Accepted Answer

Payment: 
- A 50% deposit is required to secure your order on my calendar.  The remainder of your payment is due at pickup/delivery. 
- Accepted forms of payment include cash, Venmo, Zelle, and Apple Pay.

Cancellation: 
- Life happens, I totally get that! You may cancel your order up to 14 days prior to your due date, with Just a Little Frosting retaining 25% of your total amount due. 
- No refunds will be given if you cancel within 14 days of your scheduled pickup/delivery date.

Question 8

Why is payment due upfront?

Accepted Answer

All of my cookies are personalized and customized to your specific event, so if you decide to cancel your order, I am unable to resell them.  I request upfront payment to cover the cost of purchasing supplies and the time spent crafting custom designs for you.

Question 9

How do I get my order?

Accepted Answer

The easiest way to get your order is through porch pickup in Windsor, WI or at University Hospital in downtown Madison on days that I am working my nursing job. However, depending on my schedule, we can discuss meeting somewhere that may be more convenient for you. (For my customers located near Poynette, WI, arrangements can be made for you to pick up your cookies in Poynette)

Question 10

Do you ship?

Accepted Answer

Unfortunately, at this time I do not offer shipping.

Question 11

I submitted a form or sent a message, but haven't heard back from you. What do I do now?

Accepted Answer

I do my best to respond to all order inquiries and emails within 1-3 business days.  If it has been 1-3 business days and you have not gotten a response from me, please check the junk or spam folder of your email.  For Gmail users, please also check the "Social" and "Promotions" folders of your inbox as my emails occasionally end up in those folders as well.  
If you do not see an email from me in any of those folders, please reach back out to me via the "Contact Me" form and include your phone number so I can reach out via text or phone.

Current cookie cutter processing time is 1-3 business days

Frequently asked questions

How far in advance should I place an order request?

How do I request an order?

What does the order process look like?

Is there an order minimum?

How long do your cookies stay fresh?

Should I be aware of any food allergies?

What is your payment and cancellation policy?

Why is payment due upfront?

How do I get my order?

Do you ship?

I submitted a form or sent a message, but haven't heard back from you. What do I do now?

***Current cookie cutter processing time is 1-3 business days***

Frequently asked questions

How far in advance should I place an order request?

How do I request an order?

What does the order process look like?

Is there an order minimum?

How long do your cookies stay fresh?

Should I be aware of any food allergies?

What is your payment and cancellation policy?

Why is payment due upfront?

How do I get my order?

Do you ship?

I submitted a form or sent a message, but haven't heard back from you. What do I do now?

Current cookie cutter processing time is 1-3 business days